51³Ô¹ÏÍøTravel

Welcome to the University’s Travel website, SMU’s site for travel management.

CONCUR SERVICE STATUS

INCIDENT DETAILS
Impact Prior to Resolution: Some SAP Concur Expense customers are experiencing issues creating expense reports. Internal performance metrics currently indicate at least a 75% drop in expense report submissions, while internal testing has confirmed affected users encounter various errors and latency within the expense report creation process or when attempting to access existing expense reports. Internal testing also shows that attempting to refresh or retry after receiving an error resulted in no changed behavior.
Workaround: Affected users can sign-in to the SAP Concur mobile app to create and submit expense reports.
Action Plan: The Incident Response Team (IRT) executed a restart of core components on a business server tier in attempt to restore service. Although this action may have resulted in some improved performance, it did not fully restore service functionality. The IRT continues investigation to identify root cause and determine best course of action to resolve the issue.
Start Time: 1:30PM UTC on 30 March 2026
Product Name: SAP ConcurThank you for your patience.

Get assistance with Concur

Use the contact list or open a ticket using the .

  1. Login to help.smu.edu using smu\smuid and your account password
  2. Click on the application icon in the top grey bar on the left
  3. Click on the Concur navigation item and select Travel/Entertainment Requests

Always visit travel.smu.edu for updates, training materials, upcoming training dates, upcoming travel labs and more.

View a timeline of past travel procedure updates.